It is especially difficult to get a review removed for being review spam because companies don’t want to admit that they are not taking care of their data about your business by allowing review spam to continue.

If someone is positively reviewing you, and it’s fake, why should you care? They often are copying the text of your previous and then it looks like YOU are the one trying to build up your own business with fake reviews.

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With over 169 million unique visitors per month, Yelp is here to stay.

Like it or not, people are reviewing your business and people are looking up your business to see what their peers had to say.

Not every step is going to be appropriate or work for every customer, but anything you can do to get them to remove their bad review is worth the effort, especially in service-based businesses where your reputation is everything. In many review sites, they use an automated support process called a ticketing system, and that system is programmed to first review an incoming contact for certain words. This is not true and I believe that mentioning him by name is a violation of the Yelp terms of service. Downer has mentioned that her ‘fat waitress’ was slow and didn’t give them water to drink. Make sure they are very familiar with the Internet and technology.

If it detects words like TOS in your message, it is likely to send that review to someone who deals with T. We have a couple employees who some may consider over-weight and I believe that this rude and unfounded personal attack on them is a violation of the Google terms of service for reviews. A misrepresentation of the technology can just end up making you and your business look worse.

DO NOT get into a “flame war” with some one on a review site.

It will just make you both look unprofessional and unreasonable and it could drive them to seek out more review sites to bad mouth your business further.

It is not uncommon these days for the grievances of unhappy customers and ex-employees to be played out by maliciously reviewing businesses online. No, because it’s not always possible and Yelp and other Review Sites like Google, Facebook, Rip Off Report, BBB, etc., all have the right (in the USA) to legally store and display user-created content without being liable for its content.

There is a fine line between constructive reviews based in fact and malicious lying based on nothing but anger. Long story short, they don’t have to remove anything if they don’t want to, with a few exceptions.

I wanted to let you know that we have taken steps to ensure that all our other servers are aware that every table should be given water immediately after being seated and that it is important, especially in the hot summer months. removals is that you should also reply to the review publicly stating that you have requested it be removed as a violation of their TOS. If they are calling people names or using profanity, these can be reported and removed. Click on “not helpful” and you can encourage others people you know to do the same.